Complaints & Concerns

MTAM expects high standards from its members, who must adhere to a Code of Ethics and Standards of Practice. While massage therapy is not yet regulated in Manitoba, MTAM can enforce disciplinary action within its membership. Revoked membership does not prevent someone from practicing, but they can no longer practice as an MTAM member.


Complaints & Concerns Information

If you have concerns about unprofessional treatment, first discuss it with the therapist and then the business owner if needed. If your concerns remain unresolved, you can file a complaint with MTAM using the provided Complaint Form and Authorization Form.

If you have a concern about an MTAM member but do not want to make an official complaint, please phone the Executive Director directly: 204-927-7977 or email


Complaint Process Information

MTAM investigates complaints related to its members only and does not handle sexual assault or insurance fraud cases. Anonymous complaints will not be pursued. For sexual assault, contact the police or emergency services. For insurance fraud, report to the local police or use the provided resources for anonymous reporting.

Sexual Assault: To report a sexual assault call 9-1-1 in emergency situations or local emergency services where 911 is not available or 204-986-6222 for non-emergency situations. To speak to a detective from the Winnipeg Police Sex Crimes Unit in confidence, call 204-986-6245.

Insurance Fraud: If you have witnessed or have information about insurance fraud or a potential crime, you can: 

  • File a report with local police and/or a provincial Crime Stoppers  
  • Make an anonymous call, 24/7, to 1-877-IBC-TIPS (422-8477) 
  • Complete an anonymous online tip form  to the Insurance Bureau of Canada.

Complaint Forms

To file a complaint with MTAM, complete the Complaint Form and Authorization Form and send it to the Executive Director. 

Contact info: 204-927-7977 |

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