HR 101 for Clinic Owners: Managing People & Your Responsibilities
MTAM
Lisa Goss
Zoom Room
1 Core Credit
- Member $15.00 + GST
- Non-Member $35 + GST
Monday, November 9, 2026. 6:30 PM – 7:30 PM
Registration Closes November 5, 2026
Session Overview:
Hiring your first employee or growing a clinic team changes your responsibilities as a business owner.
This introductory session will help clinic owners understand the people-management side of running a practice, from hiring and onboarding through day-to-day supervision, documentation and managing workplace issues.
Designed specifically for RMT clinic owners, this session focuses on practical HR foundations that can help create a professional, consistent and well-managed workplace while reducing avoidable risk.
You don't need to become an HR expert but if you're an employer, you do need to understand the responsibilities that come with managing people.
Topics We’ll Explore:
- Employee versus independent contractor: why the distinction matters
- The basic responsibilities that come with becoming an employer
- Job descriptions and clearly defined roles
- Employment agreements and workplace expectations
- Hiring and onboarding
- Personnel files and HR documentation
- Confidentiality and employee information
- Scheduling, hours of work, vacation and leaves
- Workplace policies every clinic should consider
- Probation and orientation
- Setting expectations and providing feedback
- Documenting performance and workplace concerns
- Addressing problems early
- Progressive performance management
- Workplace safety, respectful workplaces and harassment
- Ending the employment relationship
- When to stop managing it yourself and get professional HR or legal advice
Lisa Goss brings more than 25 years of senior leadership and human resources experience across health care and the nonprofit sector. Throughout her career, she has been responsible for building and leading multidisciplinary teams, developing workplace policies and HR systems, recruitment and onboarding, performance management, workplace investigations, labour relations and organizational change. Lisa has established and managed primary care clinics and multidisciplinary health-care teams and understands the practical realities of managing people within busy health-care environments. Her approach to HR focuses on creating clear expectations, consistent processes, good documentation and healthy workplaces while helping employers understand and manage their responsibilities.
A full refund will be given to anyone cancelling 5 or more days before the course start date. A 50% refund will apply to any cancellation between 3 and 5 days before a course. Cancellations made WITHIN 72 hours or no shows will not be refunded. Consideration will always be given to extenuating circumstances.