Communication, Complications and Complaints
MTAM
Pamela Fitch, M. Ad. Ed., RMT
Zoom Room
1.5 Core Credits
Member Price $15+ GST Non-Member price $20+ GST
Monday October 6, 2025 11:00AM-12:30PM
Clear communication is essential for successful practice and client safety. When massage therapists ignore basic principles in communication, their words and behaviour can complicate messaging, confuse clients and erode trust. At its worst, poor communication may result in official complaints or disciplinary action. This webinar clarifies the relationship between what is said, what is done and how therapist actions are understood by clients. It uses real cases to demonstrate how confusing messages can hurt or harm, tracing the path from misunderstanding or ignoring client concerns to serious penalties and discipline. It provides opportunities to challenge preconceived notions and to practice proven communication techniques that clarify and support the therapeutic relationship. Finally, the webinar reveals good practices for protecting therapist integrity through documentation.
For close to 40 years, massage therapy educator, writer, researcher and practitioner, Pamela Fitch, as explored professional, ethical and communicative challenges faced by manual therapists. She is particularly interested in how massage therapy affects clients who have experienced trauma, post-traumatic stress and complex pain conditions. Pam brings humour, openness and comfort “in the moment” presentations, able to pivot between lecture, small and large group discussions, while thoughtfully responding to participant questions.
A full refund will be given to anyone cancelling 5 or more days before the course start date. A 50% refund will apply to any cancellation between 3 and 5 days before a course. Cancellations made WITHIN 72 hours or no shows will not be refunded. Consideration will always be given to extenuating circumstances.