Zoom Room

Wednesday, March 18, 2026. 6:30 PM-7:30 PM

Session Overview

Professional communication is one of the strongest predictors of client satisfaction, positive workplace culture, and reduced complaints. This session provides clear, practical tools to help RMTs communicate effectively with clients, colleagues, clinic owners, and healthcare providers.

Lisa and Staci use real scenarios, scripts, and strategies that make conversations easier—even when they are challenging.

 

What You Will Learn

• Communication habits that build trust and reduce misunderstandings

• How to communicate scope, limitations, and boundaries clearly

• Scripts for difficult conversations (late clients, cancellations, payment issues, behaviour concerns)

• How to write professional emails and follow-up notes

• How to communicate effectively with interdisciplinary teams

• Early warning signs that commonly escalate into complaints

• How to maintain professionalism under conflict or stress

 

• RMTs in any practice environment

• New grads wanting clarity and confidence

• Clinic owners seeking consistent communication standards

• Anyone wanting smoother, more effective interactions

 

• Communication scripts & templates

• Email professionalism guidelines

• Difficult conversation checklist

 

Founder and Lead Strategist of Morning Star Consulting, Lisa brings 30 years as a regulated health professional, extensive expertise in HR and conflict resolution, and a long history of leading teams of 200+ staff. She specializes in complaint prevention, professionalism, and communication coaching.

 

Staci Bailey

Staci is a project manager and communications specialist with deep experience helping clinics, teams, and practitioners build clear, consistent communication systems. She has supported organizations across health and non-profit sectors in developing effective, confident interpersonal communication skills.

 

MTAM events have limited seating and/or rely on accurate registration numbers for optimum presentation of the course content. It is important for all registrants to let us know well in advance if they cannot make an event.