Fireside Chat: Complaints, Investigations & Public Protection
Lisa Goss
Zoom Room
1 Core Credit
Free for all RMTs
Sunday, April 19, 2026. 1:30 PM- 2:30 PM
Session Overview
Every regulated health profession has a complaints and investigations process — but few practitioners truly understand how it works, why it exists, and what protections it puts in place for both the public and the practitioner.
This fireside chat demystifies the entire system in clear, accessible language. Members will learn what triggers a complaint, how investigations are carried out, what rights practitioners retain during the process, and how regulatory bodies determine outcomes. The session also highlights how documentation, communication, boundaries, and professional conduct reduce risk long before a complaint occurs.
This fireside is calm, factual, supportive, and designed to reduce fear by increasing understanding.
Click the link below to submit your anonymous questions, comments or topics for discussion.
Follow the Registration (External) Link Above
Lisa Goss specializes in translating complex health-system and regulatory concepts into clear, accessible guidance. She has served as the CEO of a health regulator, sat on a professional College board, and was a regulated health professional for 30 years.
What We’ll Talk About
- Why every regulated profession has a complaints system
- The life cycle of a complaint — from report to resolution
- What investigators look for (and what they don’t)
- Your rights and responsibilities as a practitioner
- How regulatory bodies assess risk, conduct, and harm
- Common complaint themes in regulated health professions
- How documentation, communication, and boundaries protect you
- What “public protection” really means
- Open, supportive Q&A
Who Should Attend
- All RMTs preparing for regulation
- Clinic owners and supervisors
- Practitioners wanting clarity and confidence
- Anyone who wants to reduce risk in daily practice
Disclaimer for Registrants:
This ad has been purchased by a third party course provider. Course registration, payment, and cancellation policies and procedures are managed entirely by the course provider. If you have any questions or concerns regarding this course, please contact the course provider.
This ad has been purchased by a third party course provider. Course registration, payment, and cancellation policies and procedures are managed entirely by the course provider. If you have any questions or concerns regarding this course, please contact the course provider.